NBR Mat

Do you offer delivery?

We offer delivery on all the equipment across our website. We have a range of delivery options, please see our shipping page for more information or click the shipping tab below for an overview.

How long will it take for my items to be delivered?

If the item is in stock we aim to dispatch within 48 hours. Please see our shipping page for more information.

Do you ship overseas?

We currently ship within the United States. For international inquiries, please contact our sales team at commercialsales@echelonfit.com or by calling 855-4-GETFIT (855-443-8348).Do you offer installation?We offer installation packages for all types of gyms — from home gyms, to personal training studios, to commercial gyms, to elite performance centres. You can add this at checkout or contact our sales team at commercialsales@echelonfit.com.

Do you offer warranty on items?We offer warranty, extended warranty, and product aftercare including servicing. Please contact our sales team at commercialsales@echelonfit.com.

Do you offer finance and leasing options?

We offer a range of flexible financing and leasing options. Financing is available at checkout and is subject to credit approval and eligibility. For commercial gyms we support leasing with terms from 12–60 months. Please view our Finance page for full details, or contact our sales team at commercialsales@echelonfit.com or call 855-4-GETFIT (855-443-8348).

We offer flexible financing options for home gym owners and a variety of leasing options for commercial gyms.We offer financing through our trusted lending partners. Options are available at checkout and are subject to credit approval and eligibility.For commercial gym financing, our sales team can help guide you. Contact us here.Please call 855-4-GETFIT (855-443-8348) or email our sales team at commercialsales@echelonfit.com so we can forge a solution for you.You can also view our Finance page for more information.

ShippingAll orders are processed within 2-3 business days, excluding weekends and holidays. Shipping rates vary by product and are calculated and displayed at checkout before you complete your purchase.Orders under 150 lbs are shipped via FedEx Ground and typically arrive within 5-7 business days. Orders over 150 lbs (large strength equipment) are shipped via FedEx Freight. A FedEx representative will contact you to schedule delivery. Total delivery time is usually 10-14 business days.Premium in-home delivery and setup is available for an additional fee, where available. This service includes delivery to the room of your choice, full unpacking, light assembly, and disposal of all packaging materials.We ship to the continental United States only. We do not ship to Alaska, Hawaii, or P.O. Boxes.Please see our Shipping page for full information.ReturnsWe offer a 30-day return window from the date of delivery. Products must be returned in brand new, re-sellable condition in their original packaging with all accessories and tags included. A 10% restocking fee applies to all returns. The original shipping cost will not be refunded.Return options do not apply to equipment purchased for commercial use, special order items, or custom designs.To initiate a return, contact our customer service team to receive a Return Authorization Number. No returns will be accepted without prior authorization.

• Email: support@echelonfit.com
• Support portal: support.echelonfit.com/new
• Phone: 855-4-GETFIT (855-443-8348)

Please see our Returns & Refund Policy page for full information.