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GET IN TOUCH WITH THE TEAM
Have a question about PRIMAL equipment, an existing order, or planning a new training space? Our team is here to help.
Whether you’re building a home gym, fitting out a commercial facility, or need support with product selection, delivery, or aftercare, we provide clear answers and practical solutions.
Speak to specialists who understand performance environments and the demands of serious training spaces.
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Customer Support
PRIMAL delivers ongoing support throughout your ownership journey. Whether you need technical advice, maintenance guidance, or warranty assistance, our team is ready to provide practical solutions. We ensure your equipment continues to perform safely and reliably, so you can focus on training with confidence and peace of mind.
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Sales & Product Advice
Our team provides expert guidance to help you choose the right PRIMAL equipment for your space and training goals. From initial consultation to product selection, we offer tailored advice, technical specifications, and practical recommendations, ensuring every purchase delivers the performance, quality, and functionality your gym or home environment requires.
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Your queries
Do you offer commercial leasing?
Yes. Primal Strength offers commercial leasing solutions for gyms, hotels, corporate wellness facilities, and other commercial operators. Leasing allows you to spread the cost of your equipment over a fixed term, preserving capital while equipping your facility with premium Primal gear. Visit our Leasing page or contact our team to get a tailored quote.
How do I get a quote for a full gym fit-out?
Our Commercial Sales team specialises in full gym fit-outs for hotels, corporate facilities, universities, and commercial gyms. Use our free Gym Design service to submit your floor plan and requirements, and we will provide a detailed equipment proposal and quote tailored to your space and budget.
What finance options are available?
We offer flexible financing options to help you build your dream gym, including:
- Train Now 50% Deposit 50% in 30 days.
We will have more financing available for you in the future.
Do you offer service and maintenance contracts?
Yes, for our commercial clients we offer custom service and maintenance contracts. Regular servicing ensures optimal performance, safety, and longevity for your equipment. Contact our Commercial Sales team to discuss a maintenance package tailored to your facility.
How do I order replacement parts?
We maintain a stock of genuine Primal replacement parts to keep your equipment running smoothly. If you need a replacement part, please contact our Aftercare team with your order number, the product name, and details of the part required. We aim to dispatch parts quickly to minimise any downtime.
What warranty does Primal Strength equipment come with?
Primal Strength equipment is built to last and comes with comprehensive, industry-leading warranties. Warranty periods vary by product category. For detailed warranty information on a specific product, please refer to the Warranty tab on the product page or visit our Warranty page.
Do you offer installation services?
Yes. For commercial gym fit-outs and larger home gym packages, we offer professional installation services. Please contact our Commercial Sales team to discuss installation options for your specific project.
How much does shipping cost?
Shipping costs are calculated at checkout based on the weight and dimensions of your equipment, as well as your delivery address within the US. We partner with specialized freight carriers to ensure your heavy gym equipment arrives safely. For large commercial orders, please contact our sales team for a custom shipping quote.
What is your return policy?
We want you to be completely satisfied with your Primal Strength equipment. If you need to return an item, please contact our support team within 14 days of delivery. Equipment must be returned in its original packaging and condition. Return shipping costs for heavy freight items are the responsibility of the customer unless the item arrived damaged or defective.